This policy applies to purchases made from Oldboy’s Flowers either via our retail store or our website, www.oldboysflowers.com.au.
Oldboy’s Flowers endeavours to inspect the bulbs and plants before shipping to make sure that their roots and crowns are healthy and ready to grow. However, like people, plants have their preferred growing conditions and while it is often the case that some plants will wake up from their winter dormancy, it happens that our bulbs and plants are shipped in their dormant state. In this unlikely scenario, we are happy to refund your order after we diagnose the bulb or plant once returned to us, and we determine that there has been little-to-no top growth within six (6) months from the date of purchase.
Any bulbs or plants that show no signs of growth within two (2) months from the date of purchase (excluding dormant plants), we are happy to replace or refund the item via store credit, or the payment method used at point of purchase.
We are dealing with live plants and bulbs. You are responsible for evaluating and selecting products and determining whether each product is fit for a particular purpose and suitable for your use and intended purpose and Oldboy’s Flowers expressly excludes all liability in relation to this.
While we take great care in the realistic representation of our images on the Site, you accept and agree that environmental factors such as light, temperature, water, humidity, nutrition and geographic distribution affects plant growth and appearance. All pictures on the Site are for illustration purposes only. Actual product may vary due to environmental or biological factors and Oldboy’s Flowers expressly excludes all liability in relation to this.
We make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information, product or materials found on this Site.
- The Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian consumer law. Nothing in these terms purports to modify or exclude the conditions, warranties, undertakings and legal rights under the Australian Competition and Consumer Act and other local laws. Any and all other warranties or conditions are expressly excluded, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.
If there is any inconsistency between this policy and the ACL, then the ACL will prevail. Further information about the ACL and the consumer guarantees is available on the Australian Competition and Consumer Commission website.
If your product is faulty or not substantially as described we will take all reasonable steps to either replace, repair or refund the item.
To initiate a return, please contact our customer service team.
If you return a product to us with an alleged major fault for a refund or replacement, you are responsible for the shipping costs of all returned products unless:
- the product cannot be easily returned, and
- there would be a significant cost to you.
If you return a product to us with an alleged minor fault for a refund or replacement, you are responsible for the shipping costs of all returned products, whether or not the cost is significant.
We recommend that you keep receipts for postage or transport costs so that you can be repaid by us.
Once the returned product has been assessed and found to not have a problem, we reserve the right to request that you pay our collection and inspection costs. Before doing so, we must give you a reasonable estimate of these costs before collecting the product.
We accept no liability for lost deliveries. We recommend you send your product with tracking to ensure the package is delivered to us.
- Change of mind
If you receive the product or service you have purchased in good order but change your mind we may at our discretion offer you a refund or exchange, provided that:
- you notify us within 7 days of receipt;
- the product has not been used or damaged;
- the product is returned in its original packaging and tags; and
- the product is returned with the original receipt.
- Products damaged during delivery
In the event that the product ordered has been damaged during delivery through no fault of your own, please contact us as soon as possible.
Any damaged product must be returned unused and in the condition in which it was received, together with any packaging and other items received with the damaged product.
We will arrange to collect the damaged product and offer to replace it, or to refund you, provided that you have contacted us within 24 hours of delivery of the damaged product.
- Response Time
We aim to process any requests for repairs, replacements or refunds within 30 days of receipt.
- Refund payments
We pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
To be eligible for a refund, repair or replacement, you must provide proof of purchase to our reasonable satisfaction and may be required to provide identification.
Refunds for services will only be provided in circumstances where the services have not yet been performed.
If we agree to provide a refund or exchange for change of mind, then you are responsible for the costs of the original product being returned and any exchange product being delivered.