REFUNDS & RETURNS
Oldboy's Flowers does offer refunds and returns. This is if the Bulbs or Plants do not grow within 6 months after shipment. (dormancy reasons) During this unlikely scenario, we are happy to refund your order once we receive photos and the bulbs are shipped back to us.
If the product is found not to have a problem, you may be required to pay the transport or inspection costs. While we take great care in the realistic representation of our images, many variables such as climatic conditions and natural variation may affect the precise appearance of each variety. Generally, images used are of mature specimens whilst supplied stock may be dormant or juvenile plants that will develop with time. The images are intended as a guide only and many variations to the plants and bulbs colours may exist.
Guarantee & Returns
Check your order upon arrival and contact us within 10 days. Any items that do not grow within 2 months of purchase (6 months for dormant items) will be replaced or fully refunded via store credit, or the payment method you used to purchase.
Returns are to be sent in their delivered state to Oldboy's Flowers. Location is 1335, Wardell Road, Wardell, NSW, 2477. Please include on your return item/items, name, address and your order number. This includes any paperwork that accompanied your order. Also advise whether you require a refund or a replacement. Please email us for a replacement before sending. Please note: we reserve the right to request photos or further information about products that have failed to meet expectations, so please do not throw the item out until the claim has been settled.
Products other than Plants/Bulbs If you request a refund on one of our items. You are to notify us and a partial refund will be put into your account for return shipping purposes. Please send all returns to 1335 Wardell Road, Wardell. Once we receive the products, we will complete your refund and deposit the shipping costs and full refund to your account. Please note: we reserve the right to request photos or further information about products that have failed to meet expectations, so please do not throw the item out until the claim has been settled.
WE DO NOT OFFER A CHANGE OF MIND RETURN